BNK Services

Refund Policy

Effective Date: July 21, 2026

Refund Policy

Effective Date: July 21, 2026
Last Updated: July 21, 2026

1. Introduction

Welcome to BNK Services (“Company”, “we”, “our”, or “us”). We pride ourselves on delivering high-quality, enterprise-grade custom software, web applications, and IT consulting services tailored to our clients’ precise business requirements.

Important Notice: “BNK” is strictly our corporate brand identifier. We do not engage in banking, financial lending, deposit-taking, or payment processing. As a software and IT provider, our policies are designed around digital deliverables, not financial products.

This Refund Policy outlines the terms and conditions under which refunds are considered, processed, or denied. Given the bespoke nature of software development, where substantial time and intellectual labor are invested upfront, our refund terms differ significantly from those of standard retail or physical goods businesses.

2. Purpose

The purpose of this Refund Policy is to provide clear, upfront, and equitable guidelines regarding payment reimbursements. It ensures that both you (the Client) and BNK Services have a mutual understanding of the financial commitments involved when engaging our IT and software development services.

3. Scope

This policy applies to all financial transactions and payments made to BNK Services for:

  • Custom Software and Web Application Development.
  • Website Design and Development Projects.
  • IT Maintenance and Support Contracts.
  • Digital Products (e.g., downloadable SEO tools or templates).
  • Technical Consulting and Advisory Services.
  • Software-as-a-Service (SaaS) Subscriptions hosted by us.

4. Definitions

  • Milestone Payment: A scheduled payment linked to a specific phase of software development (e.g., Design Approval, Alpha Release).
  • Digital Products: Pre-built, non-customized digital assets that are instantly delivered or downloaded upon purchase.
  • Consultation: Time-based advisory services provided by our technology experts.
  • Subscription Services: Recurring billing services for continuous access to software tools or maintenance.

5. Refund Eligibility by Service Type

Because the nature of our deliverables varies significantly, refund eligibility is categorized by the specific type of service rendered.

5.1 Custom Software and Web Application Development

Custom software projects are highly labor-intensive and involve dedicated engineering hours that cannot be recovered once spent.

  • Initial Deposits: The initial deposit (often required to reserve our engineering team’s schedule and begin architecture planning) is strictly non-refundable.
  • Milestone Payments: Payments made for completed and approved milestones are non-refundable. If you cancel a project mid-milestone, you will be billed proportionally for the engineering hours logged up to the exact date of cancellation. We do not issue refunds for work already executed.

5.2 Website Projects

Similar to custom software, website design and development require upfront creative and technical labor.

  • Once the initial design mockups or wireframes have been approved and the development phase has commenced, the project deposit becomes completely non-refundable.
  • If you are dissatisfied with initial design concepts prior to approval, we will offer reasonable revisions as stipulated in your Service Agreement. If we still cannot reach an agreement, a partial refund of the deposit may be considered at our sole discretion, minus an administrative and consultation fee.

5.3 Technical Consultation

Technical consultation, architecture planning, and strategy sessions involve the immediate transfer of valuable intellectual property and expert knowledge.

  • Payments for consultation services are non-refundable once the consultation session has taken place or the advisory documentation has been delivered.
  • If you cancel a scheduled consultation at least 48 hours in advance, you may be eligible for a full refund or rescheduling.

5.4 Digital Products

Due to the instantaneous and easily reproducible nature of digital downloads (such as code templates, technical guides, or standalone scripts), all sales of Digital Products are final. We do not offer refunds for Digital Products under any circumstances once the download link has been accessed or the file has been transmitted.

5.5 Maintenance and Support Contracts

Annual or monthly maintenance contracts cover ongoing server monitoring, security patching, and technical support.

  • If you cancel a maintenance contract before the term expires, you will not be billed for subsequent billing cycles.
  • However, we do not provide pro-rated refunds for the unused portion of the current, active billing cycle.

5.6 Subscription Services (SaaS)

For access to our hosted SEO tools or other subscription-based platforms:

  • You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.
  • We do not offer partial or pro-rated refunds for days unused within the current billing cycle.

6. Exceptions to the Refund Policy

While our refund policy is generally strict due to the nature of our industry, BNK Services may, at its absolute and sole discretion, grant a refund under the following exceptional circumstances:

  • Failure to Deliver: If we completely fail to deliver the software or service as explicitly defined in the approved Statement of Work, through no fault or delay caused by the Client.
  • Accidental Overbilling: If our billing system or invoicing process accidentally charges you multiple times or for an incorrect amount, the excess amount will be refunded immediately upon verification.

7. The Refund Process

If you believe you are eligible for a refund under the terms outlined above, you must initiate the formal refund process:

  1. Submit a Request: Send a formal written request to billing@bnkservices.in. Include your project name, invoice number, and a detailed explanation of why you are requesting a refund.
  2. Investigation: Our management and project lead will review the request against the project’s milestones, logged engineering hours, and the signed Service Agreement. This review typically takes 5 to 7 business days.
  3. Resolution: We will notify you of our decision via email. If approved, the refund will be processed.
  4. Processing Time: Approved refunds are credited back to the original method of payment. Please allow 7 to 14 business days for the funds to appear on your bank or credit card statement, depending on your financial institution’s processing times.

8. User Responsibilities

To avoid disputes regarding deliverables and payments, you are responsible for:

  • Thoroughly reviewing all project proposals, wireframes, and prototypes before authorizing the next development phase.
  • Providing clear, timely feedback during User Acceptance Testing (UAT).
  • Understanding that changes in project scope (scope creep) will incur additional costs and alter delivery timelines, rather than qualifying as a failure on our part to deliver.

9. Company Responsibilities

BNK Services is responsible for:

  • Ensuring complete transparency regarding project costs, milestones, and billing structures before any work begins.
  • Processing valid, approved refunds promptly and professionally.
  • Halting work immediately upon receiving a formal project cancellation notice to prevent unnecessary billable hours from accumulating.

10. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising concerning payments, refunds, or financial obligations shall be handled exclusively within our operational jurisdiction, in alignment with our primary Terms of Service.

11. Updates to Policy

We reserve the right to modify or update this Refund Policy at any time to reflect changes in our service offerings or business models. When we make changes, we will update the “Last Updated” date at the top of this document. It is your responsibility to review this policy prior to purchasing any new services from BNK Services.

12. Contact Information

If you have any questions regarding this Refund Policy, require clarification on a specific invoice, or wish to initiate a refund request, please contact our billing department:

BNK Services Billing Team
Email: billing@bnkservices.in
Website: https://www.bnkservices.in/contact

This Refund Policy ensures transparency and fairness, protecting both the significant engineering investments of BNK Services and the financial interests of our clients.